Terms and privacy
Terms of website use
Information about us
The Website is operated by the Homes and Communities Agency ("HCA"). The HCA is a Non-Departmental Public Body formed under the Housing and Regeneration Act 2008.
Our registered address for legal documents is:
Homes and Communities Agency
110 Birchwood Boulevard
Telephone 0300 1234 500
VAT no: 941 6200 50
Accessing the website
Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Website without notice (see below). We will not be liable if for any reason the Website is unavailable at any time.
From time to time, we may restrict access to some parts of the Website, or the entire Website, to users who have registered with us.
You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms, and that they comply with them.
Data Protection Notification for the Homes and Communities Agency website
The Website is operated by the HCA. Set out below are the HCA´s arrangements for protection of the personal information published on the Website.
At the HCA we are committed to protecting the privacy of personally identifiable information that individuals choose to share with us. Personally identifiable information is information that can be associated with a specific individual, including, for example, name, address, telephone number and email address.
All data collected from users of the Website is protected against unauthorised access. We will only use the personal information you provide in relation to the Website for the following purposes:
- to send email messages containing HCA news updates to users who have registered for that purpose;
- to keep a record of email enquiries received through the website and replies thereto, to ensure that we have a means of responding to our enquirers
- to keep a record of people who want to access specific information and have registered for that purpose
- to contact you about a submission you have made, including any content you provide.
We will not supply the data you provide to us to any third parties without your express consent. It is not our policy to sell information about our users to third parties.
In the event that we decide to change our data protection notification, we will post these changes on an appropriate page on the Website.
As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given to us, in order to prevent, as far as possible, any unauthorised access. However, due to the nature of the medium, we are unable to provide any guarantee that information stored by us will not be subject to unauthorised access. Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you.
Our Personal information charter gives more information about how we manage personal details.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights of the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off copies, and may download extracts, of any page(s) from the Website for your personal reference.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on the Website must always be acknowledged.
You must not use any part of the materials on the Website for commercial purposes without obtaining a licence to do so from us or our licensors. Any re-use other than for personal reference, including the reproduction, reutilisation, extraction, modification, distribution, transmission, republication, display or performance of the materials and content on this website is strictly prohibited. If you would like to re-use any of the materials or content, the HCA will consider your application in accordance with the Re-use of Public Sector Information Regulations 2005. You should contact us through our enquiries page or make a written request to
Information Access Officer
Homes and Communities Agency
149 Tottenham Court Road
Please note that charges may apply, however, we will notify you of these charges and confirm your agreement to pay any charges before proceeding.
Reliance on information posted
Commentary and other materials posted on the Website are not intended to amount to advice on which reliance should be placed. You should always seek independent and specialist advice on any issues identified as a result of viewing or using the Website. We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Website, or by anyone who may be informed of any of its contents.
The website changes regularly
We aim to update the Website regularly, and may change the content at any time. If the need arises, we may suspend access to the Website or close it indefinitely. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Website or in connection with the use, inability to use, or results of the use of the Website, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
The Website may provide hyperlinks to other websites. The HCA is not responsible for the availability of such other websites and does not endorse, and is not responsible or liable for, any content, products or other materials available on such other websites. If you choose to follow hyperlinks from the Website you do so at your own risk.
The HCA reserves the right to gather information relating to website usage. The website uses a web analytics service, which uses “cookies” (text files placed on your computer) for the purpose of analysing your use of the website. These cookies contain no personal information about the user.
Viruses, hacking and other offences
You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.
Linking to the website
You may link to the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to the Website from any website not owned by you. However, notwithstanding this you may establish links to popular social and business networking sites (for example Facebook; Twitter; LinkedIn) on the condition that such a link is only on any page or feed administered by you (i.e. your own page or feed).
The Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.
If you wish to make any use of material on the Website other than that set out above, please submit an enquiry.
Jurisdiction and applicable law
If you have any concerns about material which appears on the Website, please contact us or write to out Maple House address.
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